Patient Information

 

Fees

North Ringwood Medical Centre is a privately billing clinic and payment is expected on the day of service. Medicare rebates are available for most medical services. Concession fees are offered to pensioners, health care card holders and veterans’ affairs card holders. Consultations are by appointment and a non rebate-able fee applies for non-attendance.

A current list of fees is available at the reception desk.

 

Appointments

We know that your time is valuable so patients are seen by appointment. If your matter is urgent please inform the reception staff.

In order to reduce waiting times patients should request longer consultations if they have multiple or complex issues.

New patients are asked to arrive earlier than their appointment to allow for registration of details. For your convenience our new patient registration form can be downloaded [here], for completion prior to your first appointment.

 

Waiting Times

It is our aim to keep waiting times to a minimum. Unfortunately delays are sometimes unavoidable and your understanding is appreciated.

 

Cancellations

Please inform the reception staff if an appointment is no longer required. We operate by appointment therefore a fee will be charged for non-attendance.

 

Results

Patients will be contacted when test results require follow-up prior to the next planned appointment. All other results can be discussed by making an appointment with your doctor. Please make sure your preferred contact details are current with the reception staff.

If you have had X-rays or scans, films can be collected at the reception desk.

 

Repeat Prescriptions & Ongoing Referrals

An appointment is necessary to review a medical condition prior to the issuing of repeat prescriptions or ongoing referrals. This is not only to satisfy medico-legal obligations but also to ensure optimal patient management and safety.

 

Requests for pathology referrals and allied health referrals

We aim to avoid disappointment but there are rules governing the use of taxpayer funds under the Medicare Benefits Schedule (MBS). If a third party allied health provider has asked you to obtain a referral (for blood test, mental health plan or “EPC” management plan) from your doctor, and that service is not clinically appropriate, then a referral cannot be issued. Alternatively, in the case of pathology referrals, a non-MBS rebated test may be referred for.

If you are requested to obtain such a referral from a third party please check your specific eligibility under Medicare with that provider.  Your understanding is appreciated.

Further reading [here].

 

Parking

On site parking is available, with disability access. A bicycle rack is located outside the clinic.

 

Public Transport

The clinic is easily accessible by public transport. There is a bus stop for route 271 (Ringwood-Box Hill) directly outside the clinic.

 

Privacy

We value your privacy and your medical record is a confidential document. North Ringwood Medical Centre maintains security of patient files to ensure information is only available to authorised staff members. The practice complies with the Health records Act (Victoria 2001) and the Privacy Act (Commonwealth 1988).

 

Feedback

Your satisfaction is important to us. If you feel that our service can improve there is a suggestion box in the waiting area. If you have a complaint, please discuss this with your doctor or the practice manager. If your complaint is not resolved please take the matter to the offices of the Victorian Health Complaints Commissioner (Telephone: 1300 582 113).